Shipping Policy • Gaia’s Pantry

How Your Order Gets to You

Here you’ll find everything you need to know about delivery, frozen product pickup, shipping times, shipping costs, and what to do if a package arrives damaged or goes missing.

Free Shipping On orders over ₪289
Standard Shipping ₪40 per order
Delivery Time Usually 5–14 business days
Dry Goods Shipped nationwide
Frozen Boerewors Pickup only
Pickup Points Raanana, Kfar Saba, Sderot
Order Support office@gaiaspantry.com

Dry Goods Nationwide Delivery

Shelf-stable and dry products are shipped nationwide at a flat rate.

What ships by regular delivery?

All dry products are shipped nationwide, including:

  • Biltong
  • Dried wors / Droëwors
  • Spices and sauces
  • Shelf-stable items

Flat shipping rate: ₪40 per order. Free shipping on orders over ₪289.

Frozen Products Pickup Only

Frozen products, including boerewors, are not shipped by regular delivery.

How does frozen pickup work?

Frozen products are not shipped by regular delivery. They are available for pickup only from designated pickup points.

Once your order is ready, we will contact you by WhatsApp, SMS, or email.

Raanana Pickup point
Kfar Saba Pickup point
Nice 64, Sderot Pickup point

Delivery Times & Schedule

Delivery timing depends on the product type and destination.

Dry Goods

Usually delivered nationwide within 5–14 business days.

Frozen Products

Pickup only. We will contact you when the order is ready for pickup.

Damaged or Missing Orders

What to do if your package is damaged, lost, or marked as delivered.

What should I do if my package arrives damaged?

If the package or product arrives damaged, email us at office@gaiaspantry.com with:

  1. A clear photo of the outer box
  2. A photo of the damaged product
  3. A short description of the issue

After review, we will handle a replacement or refund depending on the case.

What if tracking says delivered but I did not receive it?

Sometimes carriers mark a package as delivered slightly early. We recommend waiting one additional business day and checking with household members, neighbours, or nearby delivery points.

If the package is still missing, contact us at office@gaiaspantry.com.

Meat Safety & Storage Responsibility

How to care for products after your order is delivered.

Responsibility after delivery

Our dried meat products are shelf-stable and safe during transit. If a package is damaged during delivery, we will handle it quickly after receiving photos and order details.

Once the order is delivered to your address or pickup point, proper storage is the customer’s responsibility. Gaia’s Pantry is not liable for spoilage caused by delayed pickup or improper storage.

Important Tip

After receiving dry meat products, store them in a cool, dry place away from direct sunlight and temperature changes. After opening, we recommend keeping them in an airtight container.