Privacy Policy • Gaia’s Pantry
How We Protect Your Information
This Privacy Policy explains what information we collect, how we use it, when it may be shared, and what rights you have regarding your personal information.
We Do Not Sell Data
We do not sell or rent personal information
Secure Payments
Card details are handled by secure payment providers
Marketing Control
You can opt out of marketing at any time
Order Information
Name, phone, address, and order details
Business Use Only
Orders, support, and order updates
Limited Sharing
Only with providers needed to operate the service
Your Rights
Access, correction, deletion, and opt-out
Information We Collect
Information you provide when placing an order, subscribing, or contacting us.
We collect information that you voluntarily provide when placing an order, subscribing, contacting customer support, or using the website.
This may include:
- Full name
- Email address
- Phone number
- Delivery address
- Order details
We may also collect basic non-personal analytics data to improve the website experience.
How We Use Your Information
Your information is used for operations, service, and website improvement.
Orders & Shipping
Processing orders, coordinating delivery, sending order updates, and handling service requests.
Support & Improvement
Customer support, responding to inquiries, improving products, and improving the website experience.
Main uses of your information
- Processing and shipping orders
- Customer service and support
- Sending order updates
- Marketing emails or WhatsApp messages only with consent
- Improving our website, service, and products
Sharing Information with Third Parties
We share information only when needed to operate the service.
We do not sell or rent personal information to third parties.
Your information may be shared only with service providers needed to operate the service, such as:
- Delivery companies
- Payment processors such as Shopify Payments, PayPal, and similar providers
- Email or marketing platforms, only if you have subscribed or given consent
- Infrastructure, hosting, security, or analytics providers needed to operate the website
These providers are expected to use the information only for the relevant service they provide.
Payment & Data Security
Payments are processed through secure providers and Shopify infrastructure.
Credit Card Details
We do not store or access your credit card details. Payments are handled by secure payment providers.
Website Security
The website uses HTTPS and Shopify’s secure infrastructure to help protect website activity.
Marketing & Communication
Marketing messages are sent only when you subscribe or give consent.
How can I stop receiving marketing messages?
You will receive promotional emails, WhatsApp messages, or SMS messages only if you subscribed or gave consent.
You can opt out at any time by:
- Using the unsubscribe link in emails
- Replying “STOP” by WhatsApp or SMS
- Contacting us directly at office@gaiaspantry.com
Your Rights
You can contact us about access, correction, deletion, or marketing opt-out.
Subject to applicable law, you may contact us to:
- Request access to your personal information
- Request correction of inaccurate or outdated information
- Request deletion of personal information where legally possible
- Request to stop receiving marketing communications
To exercise your rights, contact us at office@gaiaspantry.com.
Policy Updates
This policy may be updated from time to time.
Current version
We may update this Privacy Policy from time to time. The most current version will always be available on this page.